Shipping and returns

Shipping costs & delivery time

We ship our handmade bouquets throughout Germany.

  • Standard shipping:
    Delivery time 3–5 working days
  • DHL Express (optional):
     Delivery usually on the next working day
     (No deliveries on Sundays and public holidays)

The delivery costs will be displayed at checkout.

Please note that all delivery times are estimates. Occasional delays may occur on public holidays or during peak periods (e.g., Valentine's Day).

Packaging

Our bouquets are carefully and securely packaged.
 For protection during transport, the bouquet may be wrapped in a transparent film. This is solely for shipping purposes and can be removed upon receipt.



Returns & Complaints

Since our products are handmade and individually crafted bouquets, the right of withdrawal or return is excluded (§ 312g para. 2 no. 1 BGB).

When is a complaint considered to have been filed?

A complaint is possible if the delivered item does not correspond to the order.


This is the case if:

  • The wrong number of roses was delivered
  • a wrong product or the wrong size was delivered
  • An ordered additional product (e.g., band or card) is missing.
  • The product arrived damaged


The following are not grounds for a complaint:

  • Slight color variations may occur due to screen settings.
  • minor differences in arrangement or design
  • subjective taste variations


Since all bouquets are handmade, slight variations may occur and do not constitute a defect.

  • The color delivered was significantly different from the one ordered.
  • a wrong product or the wrong size was delivered
  • An ordered additional product (e.g., band or card) is missing.

The following are not grounds for a complaint:

  • Slight color variations may occur due to screen settings.
  • minor differences in arrangement or design
  • subjective taste variations

Since all bouquets are handmade, slight variations may occur and do not constitute a defect.


Contact us if you have any problems

Should your order arrive damaged or not match the order, please contact us within 48 hours of receipt, stating your order number.

We will of course find a suitable solution in this case.